Support

Our “Sunset Rule” ensures you are contacted about your new eSupport call before the “Sun Sets” that day (end of the business day). Our customers know their call was not only received, but also understood, and is being investigated by the appropriate Harris ERP team member.

"I just wanted to pass along a word of thanks for the great job Brent does handling support issues. He has great technical as well as customer relations skills. From a customer's perspective, it's a pleasure to work with a professional like him. His attitude is a very good reflection of your support organization and helps to further galvanize the long-time successful business partnership we have had with Harris ERP."

Thomas L. Otzelberger, Manager of Information Systems,
City of Wauwatosa, WI

See what other customers are saying about our Support staff.

No matter which Harris ERP product line you use – GEMSInnopriseSelect, DataNow or iFips – our Support team is here to help. Contact our support specialists via the Web, phone or email:

Web

Log a support call using our online self-service portal, Customer Hub powered by Team Support. From there, you can also access service requests, software updates, report issues and track the status of previously reported items 24 hours a day, 365 days a year. In addition, a Knowledge Base and Customer Forum are available for self-search and reference.

Call

Toll-free: 1.866.450.6696

Phone lines are open from 7:30am to 7:00pm Central Time, Monday through Friday.

Email

Send your inquiry to support@harriserp.com.

For faster processing, please include the name of the product, the version that you are having the problem with, and if applicable, whether the problem is present in your live production environment or a test environment, or both. This information will help our application specialists to begin working on your issue more quickly. Hint: for even faster attention, you may include the Team Support product code of the application that you are having difficulty with in the first line of the body of your email message. For example, if your issue concerns our Innoprise Financials product, please type: [Product=INN-FINANCE] in the body of your email message.

What Sets Us Apart?

Our Support team is focused on you! We answer your questions, offer recommendations on options for problem resolution and process improvements, and direct you to an array of resources that will help you use your GEMS, Innoprise and Select software to their fullest potential. We help you reduce your total cost of ownership, leverage the time of key staff members, and increase your return on investment.

“I’d like to say a very big thank you to two of your staff: Kim Hermann and Laura Mathis. Without their help I would not have managed to complete our most recent project…These two ladies provided not only technical support, but my Scottish temperament and frustrations never affected the high level of support they provided. To my surprise and my gratitude they still answered my calls for help. You have two super support staff.”

Roger Smith, CIO/CTO,
Strafford County, NH

See what other customers are saying about our Support staff

The following is a summary of our support services: