Customer Success Story: City of Gainesville, FL

City of Gainesville - Servicing 122,000 Citizens

The City of Gainesville, FL uses the Innoprise Community Development module. Before Innoprise was implemented, the building and code enforcement areas were using their own 10 year old systems that did not communicate with each other. The Gainesville planning department had no database system at all. Gainesville sought an integrated solution that would provide a seamless management system and tool for all of these related operational areas. The City desired a single comprehensive database that would allow building, planning and code enforcement to keep track of all they do and be shareable to all three departments. Another key business driver for Gainesville was a "Citizen Portal" for anyone to check up on the development process and actually apply and pay for services on the Internet.

Using Innoprise, Gainesville can now monitor building permits throughout the approval process. Electronic files of any type can be attached to permits, permit reviews or permit inspections. "The checks and balances for getting the date in and correct for all the processes up front in the setup process, allows for an automated process for all of the functions of the database," said Doug Murdock, Building Official for the City. "Now that Code Enforcement, Building and the Planning departments are all live on Innoprise, the City has a comprehensive land management system that tracks all three minimizing data entry and improving overall department efficiency," explained Murdock.